The email host may have marked the address as spam.the proxy or white list) or a new anti-virus software is acting like the domain is dangerous. Something on the server has changed (e.g.Make sure it is the same email as entered for the username. The remote mail server may not like the email address of sender.Verify it works on the email host's website. Make sure the username and password are correctly entered.The server response was: sorry, that domain isn't in my list of allowed rcpthosts. Check Setup Recall to make sure the subject line has a reasonable amount of words.Įrror: Mailbox name not allowed. Solution: This can happen if the subject line of the email mistakenly includes the body of the message. For example, for Gmail with SSL, port 465 has worked for sending emails with attachments. Solution: Do some research and find out what port your email provider recommends, then try it. Solution 2: If sending from a new email address, check your inbox and open another email. Send a test email to yourself to verify the message is only when using the patient's email address. Solution 1: Patient's email address is invalid. The server responses was: #5.1.0 Address rejected. The server response was: you must authenticate first (#5.5.1).Įrror: Mailbox Unavailable. The server response was: #5.1.0 Authentication required. The server response was: 5.7.3 Requested action aborted: user not authenticated. If you receive any of the following errors, it means the username and/or password entered in General Email Settings is invalid. ICloud (Mozilla or or 10465 or alias email Warner or These settings may change at any time so always rely on the settings provided by your vendor.Īlaska or & or or We have gathered settings for some email hosts. You may need to add an exception for OpenDental.exe. To test this, disable anti-virus and try again. If you can send emails outside of Open Dental, your anti-virus software may be blocking emails.Username should be your full email address (e.g. Verify the username, password, server, and port information is entered correctly.If sending email fails, follow these general steps: The most common reason for email errors is incorrect information entered in Email Setup. If you experience errors when trying to Send Email, the information below may be helpful.
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